Shipping Policy
ORDER PROCESSING
All orders ship from our warehouse in Melbourne, Australia.
Orders placed Monday - Friday before 12 p.m. Australia Eastern Time will ship on the same business day. Please note we are closed on Australian holidays.
*Please note, due to a higher volume of orders during sale events, processing times may be longer than usual, we appreciate your patience
Transit Time: Estimated transit times begin when your order is shipped, and do not include weekends or holidays.
Customs & Duties: When international orders reach their destination country, they may be subject to customs clearance procedures that cause delays beyond original delivery estimates. Additional fees may also be incurred depending upon the destination country’s import laws.
3rd Story is not responsible for the payment of any duties and taxes not included in the original purchase price.
| Standard | 2-6 business days | $10.95 AUD |
| Express | 2-4 business days | $14.95 AUD |
| Express via EMS | 4-8 business days | $15 NZD |
| USA Express via EMS | 4-8 business days | $15 USD |
| Canada Express via EMS | 4-8 business days | $20 CAD |
| UK Express via EMS | 4-8 business days | $12 GBP |
LOST SHIPMENTS
3rd Story is not liable for shipments lost in transit.
If your order status is Delivered, please check the vicinity of your home to ensure it was not dropped at a side door, lobby, or mail room, and ask your neighbors if they may have received it for you. Carriers also occasionally mark packages as Delivered before they’re dropped off.
If you believe your shipment has been lost, please contact our Customer Support team and we will attempt to locate your package.
UNDELIVERABLE PACKAGES
Customers will be provided full tracking details for their package once it has been dispatched. Please monitor your tracking closely to stay on top of any delivery attempts, or to organise postage pick-ups or re-delivery requests.
If your package is marked as undeliverable, unclaimed from a Post Office or is returned to sender, it will accrue a RTS of $30 and $10.95 re-shipment fee.
TAXES AND DUTIES FOR INTERNATIONAL ORDERS
For international customers, the prices quoted do not include your local taxes or import duties, which may be charged to your purchase upon entry to your country.
Local Taxes and/or Import Duties is the customer’s responsibility. Please contact your local customs office for further information as these vary and are outside of our control.
Should a package be refused by the customer, or duties and taxes unpaid, it will be Returned to Sender, accrue fees, and will not be eligible for store credits/refunds.