Shipping Policy
🚚ORDER PROCESSING
All orders ship from our warehouse in Melbourne, Australia.
Orders placed Monday–Friday before 12 p.m. AEST will ship on the same business day. Please note we are closed on Australian public holidays.
During sale events, processing times may be longer due to higher order volumes. We appreciate your patience.
⏱️TRANSIT TIME
Estimated transit times begin once your order is shipped and do not include weekends or holidays.
🌐CUSTOMS & DUTIES
When international orders reach their destination country, they may be subject to customs clearance procedures that cause delays beyond original delivery estimates.
For orders shipped to the USA, Canada, and UK, duties and import taxes are included in your checkout price—no additional fees will be charged upon delivery.
For all other international destinations, additional fees may be incurred depending on the destination country’s import laws. 3rd Story is not responsible for the payment of any duties and taxes not included in the original purchase price.
| Standard | 2-6 business days | $10.95 AUD |
| Express | 2-4 business days | $14.95 AUD |
| Express via EMS | 4-8 business days | $15 NZD |
| USA Express via EMS | 4-8 business days | $15 USD |
| Canada Express via EMS | 4-8 business days | $20 CAD |
| UK Express via EMS | 4-8 business days | $12 GBP |
Duties and taxes are included for USA, Canada, and UK orders—no additional fees on delivery.
📦LOST SHIPMENTS
3rd Story is not liable for shipments lost in transit.
If your order status is marked as Delivered, please check around your home, side doors, mail rooms, or ask neighbors. Carriers may mark packages as Delivered before actual drop-off.
If you believe your shipment is lost, contact our Customer Support team and we’ll assist in locating it.
🚫UNDELIVERABLE PACKAGES
Customers will receive full tracking details once their order is dispatched. Please monitor your tracking to manage delivery attempts or arrange re-delivery.
If your package is marked as undeliverable, unclaimed from a Post Office, or returned to sender, it will incur a RTS fee of $30 and a re-shipment fee of $10.95.
🧾TAXES AND DUTIES FOR INTERNATIONAL ORDERS
For USA, Canada, and UK orders, duties and taxes are prepaid and included in your checkout total.
For all other international destinations, local taxes and/or import duties may be charged upon entry to your country. These charges are the customer’s responsibility.
Please contact your local customs office for details, as these vary and are outside of our control.
If a package is refused or duties/taxes are unpaid, it will be Returned to Sender, accrue fees, and will not be eligible for store credits or refunds.