Delivery times depend on the shipping address. Within Australia, usually between 2-6 business days. We’ll email shipping details to you once your order has been dispatched, so you can keep track of your delivery via Australia Post.

It depends on where you are. Orders processed here will take 5-7 business days to arrive. Overseas deliveries can take anywhere from 7-16 days. Delivery details will be provided in your confirmation email.

We ship Australia wide and International.

Your tracking number may take up to 12 hours to become active. If you are experiencing any issues with your tracking number, please get in touch with us so we can get this issue resolved.

Please use our Returns Portal. Your refund will be processed back onto your original payment method.

Check the estimated arrival date listed under the pre-order tab. This date is an estimate, and unforeseen delays may occur.

At checkout, there are many payment options to select. We do not store or have access to any credit card details; these are encrypted on the platform.

If something is broken, faulty or missing from your order, please click below. Once you login you can select your order and report what the issue is. Our team will then resolve the issue for you. 

You can buy the full range of 3rd Story products on our website at 3rdstory.com.au. A smaller selection of our products is also stocked in select stockists nationwide. 

Promotions and discount codes cannot be combined with other discount codes or promotional offers. This includes 'myfirst10' signup offer.