Help
Shipping & Returns
How much does delivery cost?
We offer free delivery on orders over $75. For orders less than $75, our rates are $10.95 for Metro and Regional post codes.
How long will my order take?
Delivery times depend on the shipping address. Within Australia, usually between 2-6 business days. We’ll email shipping details to you once your order has been dispatched, so you can keep track of your delivery via Australia Post.
Where do you ship to?
We ship Australia wide and International.
My tracking is not working
Your tracking number may take up to 12 hours to become active. If you are experiencing any issues with your tracking number, please get in touch with us so we can get this issue resolved.
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How do I create a return?
Please use our Returns Portal. Your refund will be processed back onto your original payment method.
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When will my pre-order ship?
Check the estimated arrival date listed under the pre-order tab. This date is an estimate, and unforeseen delays may occur.
If you purchased an in-stock item along with a pre-order item, your order will be shipped only when the pre-order item arrives. If you need to arrange separate shipping, please contact us.
Payments and Refunds
What payment options can I use?
At checkout, there are many payment options to select. We do not store or have access to any credit card details; these are encrypted on the platform.
Something in my order is broken or missing.
If something is broken, faulty or missing from your order, please click below. Once you login you can select your order and report what the issue is. Our team will then resolve the issue for you.
Where can I buy 3rd Story?
You can buy the full range of 3rd Story products on our website at 3rdstory.com.au. A smaller selection of our products is also stocked in select stockists nationwide.
Why can't I use my discount code?
Promotions and discount codes cannot be combined with other discount codes or promotional offers.